Give the Perfect Gift... A Sheraton Hotel Gift Card

Give the gift of travel and fine dining in our Santa Monica California hotel or any of our luxurious Sheraton destinations. The easy–to–order Sheraton Gift Card is a perfect anniversary or birthday gift for friends and family or thoughtful thank you for coworkers or clients. And the recipient can choose to use it in over 400 Sheraton hotels and resorts in over 70 countries.

Order a Sheraton Gift card now!

How does the Gift Card work?
Much like a debit card, Gift Card includes a prepaid balance that the cardholder can use to enjoy hotel purchases and services such as hotel room nights, dining in-room or in our restaurants, gift shops, and other hotel amenities and services.

How often can the Gift Card be used?
Your gift recipients can use the Gift Card as many times as they like for a full year, up to the full amount. Purchases are automatically deducted, and when the balance has been used, a gift recipient can keep the card as a memento. Checking the balance or replacing a lost or stolen card is simple: the cardholder can visit www.sheraton.com/giftcard or call 866 230 2455.

How much does the Sheraton Gift Card cost?
The Sheraton Gift Card is as customizable as a gift certificate. The total cost is the amount you choose to give – from $25 to $1000, plus shipping and handling. Cards are packaged in either an elegant carrier envelope or gift box ($5) and can be personalized with a message from the giver. Your gift recipient will receive their personalized Sheraton Gift Card within five to seven business days if sent via first class mail. If mailed via express shipping service your Sheraton Gift Card should arrive within 3 to 4 business days ($18).

FAQ

Frequently Asked Questions about the Sheraton Gift Card

1. Is the Sheraton Gift Card a credit card?
2. Who can purchase Sheraton Gift Cards?
3. Who can use a Sheraton Gift Card?
4. Can I purchase a Sheraton Gift Card at a Sheraton hotel and resort?
5. Where can the Sheraton Gift Card be used?
6. Can I use a Sheraton Gift Card at other Starwood Hotels & Resorts Worldwide?
7. Can I use my Sheraton Gift Card at more than one Sheraton hotel and resort?
8. Can I use the Gift Card more than one time at the same hotel?
9. Is the Sheraton Gift Card sent to the recipient or to me?
10. Can I send the Sheraton Gift Card to anyone in the United States?
11. What should I do if my recipient does not receive his or her Sheraton Gift Card in the mail?
12. Is there a limit to how much value the Sheraton Gift Card can have?
13. How will the gift recipient know the original value of the Sheraton Gift Card?
14. Can I reload my Sheraton Gift Card?
15. When will the gift recipient receive the Sheraton Gift Card?
16. How does the cardholder use the Sheraton Gift Card at Sheraton hotels and resorts?
17. How does the cardholder use the Sheraton Gift Card at Sheraton hotels and resorts outside the U.S.?
18. What if the purchase is denied?
19. What happens if the gift recipient returns an item or needs to credit back to the card?
20. Does the Sheraton Gift Card have an expiration date?
21. What happens if there are still funds available when my Sheraton Gift Card expires?
22. What happens if my Sheraton Gift Card is lost or stolen?
23. Will I receive a confirmation number after purchase of a Sheraton Gift Card?
24. How do you keep track of the Sheraton Gift Card value?
25. How can a Sheraton Gift Card be used to book rooms or make a reservation?
26. Can the Sheraton Gift Card be used with credit cards and cash?
27. Are Sheraton Guest gift cards transferable?
28. Can Sheraton Gift Cards be exchanged for other Starwood hotels and resorts branded gift cards like W Hotels?
29. Do Starwood Preferred Guests receive Starpoints® or miles for Gift Card purchases?
30. Where can I find the account number for my Sheraton gift card?
31. Why did I only receive a gift box when I paid for gift wrapping and expected a wrapped gift?

1. Is the Sheraton Gift Card a credit card?
No. The Sheraton Gift Card is a prepaid gift card that carries a fixed cash amount determined by the giver at the time of purchase. Each time the gift recipient uses the card, the purchase amount is deducted from the available balance. back to top

2. Who can purchase Sheraton Gift Cards?
U.S. residents with valid credit cards can purchase Sheraton Gift Cards. back to top

3. Who can use a Sheraton Gift Card?
Anyone. Sheraton Gift Card holders do not have to be registered guests at a Sheraton hotel. Sheraton Gift Cards can be used at any merchant within the hotel including restaurants, spas, gift shops, golf, etc. back to top

4. Can I purchase a Sheraton Gift Card at a Sheraton hotel and resort?
No. The Sheraton Gift Card can only be purchased online at www.sheraton.com/giftcard. back to top

5. Where can the Sheraton Gift Card be used?
The Sheraton Gift Card can be used at any participating Sheraton Hotel & Resort Worldwide. back to top

6. Can I use a Sheraton Gift Card at other Starwood Hotels & Resorts Worldwide?
Yes. The Sheraton Gift Card can also be used at Four Points by Sheraton hotels. back to top

7. Can I use my Sheraton Gift Card at more than one Sheraton hotel and resort?
Yes, as long as there are sufficient funds remaining on the Gift Card. back to top

8. Can I use the Gift Card more than one time at the same hotel?
Yes, as long as there are sufficient funds remaining on the Gift Card. back to top

9. Is the Sheraton Gift Card sent to the recipient or to me?
You choose. The Sheraton Gift Card is sent to the address specified at the time of purchase. back to top

10. Can I send the Sheraton Gift Card to anyone in the United States?
Yes. The Sheraton Gift Card can be mailed to anyone within the United States, including Alaska and Hawaii. We do not send Gift Cards to addresses outside the United States, post office boxes, APO addresses, FPO addresses or Internet addresses. We do not mail Sheraton Gift Cards to anyone outside the United States. back to top

11. What should I do if my recipient does not receive his or her Sheraton Gift Card in the mail?
If the Sheraton Gift Card has not arrived at the recipient's address within 7 to 10 business days, please call the U.S./Canada customer service toll-free number 866 230 2455 or the toll international number +1 954 514 3406 to verify your order. Have your order number and the credit card number that was used to order the Sheraton Gift Card ready. back to top

12. Is there a limit to how much value the Sheraton Gift Card can have?
Yes. The Sheraton Gift Card can be loaded with a dollar value greater than $25 and up to $1000. back to top

13. How will the gift recipient know the original value of the Sheraton Gift Card?
The Sheraton Gift Card will come enclosed in a card carrier that will include the value of the card and details about how to use the gift card. The gift card recipient can also go to www.sheraton.com/giftcard, call the U.S./Canada customer service toll-free number (1 866 230 2455) or the toll international number +1 954 514 3406 to check the account balance. back to top

14. Can I reload my Sheraton Gift Card?
No, but you can order additional Sheraton Gift Cards at www.sheraton.com/giftcard. back to top

15. When will the gift recipient receive the Sheraton Gift Card?
The gift recipient should receive the Gift Card in 7 to10 business days from the date of purchase. back to top

16. How does the cardholder use the Sheraton Gift Card at Sheraton hotels and resorts?
When using the Sheraton Gift Card upon checkout, or for any transaction at the property, the gift cardholder needs to know the current balance of the card and must communicate that to the cashier. The card balance can be confirmed by visiting our website at www.sheraton.com/giftcard, by calling the U.S./Canada customer service toll-free number (1 866 230 2455) or the toll international number (+1 954 514 3406). If the cardholder tries to make a purchase that is greater than the amount on the card, the transaction will be declined, unless the cardholder communicates the balance and specifies how he or she will be paying the remainder of the bill. back to top

17. How does the cardholder use the Sheraton Gift Card at Sheraton hotels and resorts outside the U.S.?
When using the Gift Card in one of our international Sheraton hotels, the gift cardholder will need to inform the cashier of the gift card balance in dollars. The cashier will then convert dollars to the local currency and deduct from the total of the bill. Any remaining balance on the bill will need to be covered by another form of payment. The card balance can be confirmed by visiting our website at www.sheraton.com/giftcard or by calling +1 954 514 3406; an international dialing code may be needed and long distance charges may incur. back to top

18. What if the purchase is denied?
The available balance on the Sheraton Gift Card is probably less than the purchase amount. Before shopping, you should first verify the balance on the card by visiting www.sheraton.com/giftcard, by calling the U.S./Canada customer service toll-free number (866 230 2455) or the toll international number (+1 954 514 3406). The hotel cannot check your available balance on their system, but they can help you make the call to customer service. back to top

19. What happens if the gift recipient returns an item or needs to credit back to the card?
Merchants will refund the value of the return by crediting your Gift Card. Specific return policies may vary by hotel or merchant. back to top

20. Does the Sheraton Gift Card have an expiration date?
Sheraton Gift Cards purchased online by a customer expire 12 months after the date of purchase. The gift cardholder can call the U.S./Canada customer service toll-free number (1-866-230-2455) or the toll international number (+1 954 514 3406) to have the card reissued after the expiration date for a fee of $2.50, which will be deducted from the balance of the card. If the card was not purchased, but was sent as a promotional "gift" from Starwood hotels and resorts, the card will expire 12 months after date of activation and cannot be reissued. back to top

21. What happens if there are still funds available when my Sheraton Gift Card expires?
We encourage you to use the entire gift amount before the card expires. For cards purchased online by a customer, please call the U.S./Canada toll-free customer service number (1-866-230-2455) or the toll international number (954-514-3406) if you still have a balance on the card after the expiration date, and you would like to have the card reissued. A $2.50 fee will be deducted from the card balance at the time of reissue. If the card was not purchased, but was sent as a promotional "gift" from Starwood hotels and resorts, the card will expire 12 months after date of activation and cannot be reissued. back to top

22. What happens if my Sheraton Gift Card is lost or stolen?
For cards purchased online by a customer, if your Gift Card is lost or stolen please immediately call the U.S./Canada toll-free customer service number (1-866-230-2455) or the toll international number (954-514-3406). In order to close your existing account and issue a new card, you will need the account number or the credit card used to purchase the card. A replacement card will be sent to you, less a $2.50 replacement fee that will be deducted from the card balance. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized charges. If the card was not purchased, but was sent as a promotional "gift" from Starwood hotels and resorts, the card will expire 12 months after date of activation and cannot be reissued. back to top

23. Will I receive a confirmation number after purchase of a Sheraton Gift Card?
Yes. Upon completion of the Sheraton Gift Card purchase, a confirmation screen will appear with a confirmation number. Please save this confirmation for your records. back to top

24. How do you keep track of the Sheraton Gift Card value?
It is the cardholder's responsibility to keep track of the value of their Sheraton Gift Card. Visit www.sheraton.com/giftcard, call the U.S./Canada toll-free customer service number (1-866-230-2455) or the toll international number (954-514-3406) to check account balance and transactions. The hotel cannot tell you how much money you have remaining on the card, but the hotel can help you contact the customer service office. Knowing the balance on the card will help assure that the card is accepted. back to top

25. How can a Sheraton Gift Card be used to book rooms or make a reservation?
The Sheraton Gift Card cannot be used to guarantee a room reservation, but it can be used to pay or supplement payment at the time of checkout. back to top

26. Can the Sheraton Gift Card be used with credit cards and cash?
Yes. If a purchase cost is greater than the amount available on the Sheraton Gift Card, the difference can be paid for with cash, a personal credit card or check. back to top

27. Are Sheraton Gift Cards transferable?
Yes. Customers can purchase Sheraton Gift Cards to give to friends and relatives or keep for themselves. back to top

28. Can Sheraton Gift Cards be exchanged for other Starwood hotels and resorts branded gift cards like W Hotels?
No. The Sheraton Gift Card cannot be exchange for other Starwood hotels and resorts branded gift cards. back to top

29. Do Starwood Preferred Guests receive Starpoints® or miles for Gift Card purchases?
Starpoints are awarded to the cardholders upon redemption in the hotels. Starpoints may not be earned for the purchase of the Sheraton Gift Card or any other Starwood hotel and resort branded Gift Card. back to top

30. Where can I find the account number for my Sheraton gift card?
On the back of the card, you will find the account number. The first 16 digits of the number is the account number. The remaining digits are the CVV security code. back to top

31. Why did I only receive a gift box when I paid for gift wrapping and expected a wrapped gift?
Sheraton gift-wrapping (as described on our website) is an updated version of the traditional "gift wrap," and includes exactly what you've received: our signature Sheraton-logo gift box with tissue paper, and a gift card that includes a personalized note from you, if you requested it. We won't be offended if you feel like you have to add a bow, we've just found that bows don't always travel well in shipping boxes. back to top

© 2010 Viceroy Hotel Group